Phone: 01923 225225
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Best Practice Training & Development is one of the UK's leading provider of skills training and vocational qualifications for customer service, contact centre, business support, leadership and management.
Our in-company programmes deliver performance improvements for call centres, contact centres, customer services, sales and service delivery teams of all types.
We offer a wide choice of accredited in-company courses including NVQ, BTEC, EDI and ILM certificated programmes.
Best Practice programmes inspire new skills, commitment and loyalty. Improving employee engagement and stimulating exceptional customer experience.
Best Practice is now offering government-funded Apprenticeship programmes. Providing a cost-effective way to train and develop new or existing staff.
Apprenticeships are work-based training programmes which lead to nationally recognised qualifications. They are government-funded and can make your organisation more competitive by addressing your skills gaps - even in uncertain economic times.
NVQs (National Vocational Qualifications) and QCF certificates and diplomas are competence-based qualifications that develop workplace skills and provide professional recognition.
Best Practice offers high-quality in-company programmes that deliver maximum impact and high success rates. We offer fully accredited certificates, diplomas and NVQs in a range of business skills areas: Customer Service, Contact Centres, Business Administration, Team Leading, Management, IT, Learning and Development.
Our programmes are supported with optional in-company skills training and e-learning to refresh and develop new skills.
Distance learning is a great way to learn new skills and achieve a recognised qualification.
Our fully accredited courses make it easy for you to study either at home or at work and achieve a qualification that will open up new opportunities and boost your career.
After you enrol, we will send you a comprehensive pack with everything you will need to complete your course, including learning materials and assessment workbooks.
We will also assign a course tutor who will support you either by email or telephone whilst you complete your course.
Timescales are flexible, however most courses can be completed in around 8-10 weeks.
ILM courses in Team Leading, Leadership and Management, and Coaching and Mentoring offer an efficient and streamlined route to developing and certificating skills.
These ILM certificated courses may be delivered as distance learning programmes for individual learners or as structured in-company programmes for cohorts of learners.
Learners complete their qualifications by submitting a number of assignments for assessment.
These are flexible qualifications, allowing learners to select the units they wish to study.
At each level, there is a choice of either Award, Certificate or Diploma.